Customer experience analytics firm Foresee releases its Annual Holiday E-retail Satisfaction Index. Apple’s (NASDAQ:AAPL) online store slides 4% to 80, ending up at its lowest score in four years. Dell (NASDAQ:DELL) also falls 4% to 77, and below the satisfaction aggregate of 78. JCPenney.com (NYSE:JCP) takes the crown for the largest year-on-year decline of 6% to 78. “This year, we’re seeing that even some of the largest companies in the country are at risk if they lose sight of customer satisfaction,” said Larry Freed, ForeSee president and CEO.
Web measurement company Net Applications reveals that usage uptake of Microsoft’s (NASDAQ:MSFT) Windows 8 operating system has slipped behind Vista’s at the same point in its release. Windows 8 figured on 1.6% of all Windows PCs through December 22, compared to Vista which accounted for 2.2% in that period. This is hardly likely to be good news for Windows aficionados with Vista being the forgettable failure it was.
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Slipping sales, questionable strategies and tight finances – these are challenges facing certain retailers in 2013 and highlighted by the Wall Street Journal. Best Buy Co (NYSE:BBY), JCPenney (NYSE:JCP), RadioShack (NYSE:RSH) and Sears Holdings Corp (NASDAQ:SHLD) face a “do or die” scenario in the coming year and not surprisingly, their shares are under pressure following the WSJ report.
Shares of BCD Semiconductor (NASDAQ:BCDS) are trading over 90% higher following its takeover by Texas-based chipmaker Diodes (NASDAQ:DIOD) for $151 million or $8 a share in cash – a near 100% premium to its closing price Wednesday. Diodes is also trending higher given that the acquisition would expand its analog product line and increase its exposure to China/Asia according to analysts.
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