American Express Co. (NYSE:AXP): Current price $73.54
The annual nationwide study by J.D. Power says that for the seventh consecutive year, consumers rank American Express Co. the top in customer satisfaction among United States credit card companies. The study, released earlier Thursday, places American Express number-one in overall satisfaction among 11 of the largest card issuers in the country, being the only credit card to receive the study’s top ranking since it was first conducted in 2007.
The J.D. Power 2013 Credit Card Satisfaction Study examines six broad categories to determine overall satisfaction — Billing and Payment Process, Customer Interaction, Credit Card Terms, Rewards Programs, Benefits and Services, and Problem Resolution.