TeleTech Holdings Earnings: Here’s Why the Stock is Falling Now

TeleTech Holdings Inc. (NASDAQ:TTEC) delivered a profit and beat Wall Street’s expectations, AND beat the revenue expectation. The revenue beat is a positive sign to shareholders seeking high growth out of the company. Shares are down 0.17%.

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TeleTech Holdings Inc. Earnings Cheat Sheet

Results: Adjusted Earnings Per Share increased 31.03% to $0.38 in the quarter versus EPS of $0.29 in the year-earlier quarter.

Revenue: Decreased 1.74% to $295.3 million from the year-earlier quarter.

Actual vs. Wall St. Expectations: TeleTech Holdings Inc. reported adjusted EPS income of $0.38 per share. By that measure, the company beat the mean analyst estimate of $0.35. It beat the average revenue estimate of $291.6 million.

Quoting Management: “We celebrated our 30 year anniversary in 2012 and attribute our continued success to designing and delivering technology-enabled customer experiences that drive measurable outcomes for our clients,” said Ken Tuchman, TeleTech chairman and chief executive officer. “As customers become more connected and broadcast their experiences across a variety of social networking channels, the quality of the customer experience is having a profound impact on brand loyalty and business performance. We believe customers are increasingly shaping their attitudes, behaviors and willingness to recommend on the totality of their experience,” continued Tuchman.

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