United Parcel Service (NYSE:UPS), FedEx (NYSE:FDX), and Amazon (NASDAQ:AMZN) are apologizing for delayed shipments that left those on Santa’s “nice” list without their gifts on Christmas morning. Livid parents took to social media to air their grievances, tweeting things like, “@UPS ruined my Christmas!!!!” According to a report from Reuters, the incident could open up room for more competition in the shipping industry, which is currently dominated by UPS, FedEx, and the U.S. Postal Service.
UPS and FedEx both pointed to bad weather and overloaded systems as reasons for the delayed deliveries. The companies also claimed that the percentage of packages that didn’t make it to their destinations in time for Christmas was small, but the Associated Press reported that it spoke with numerous customers in Alabama, California, Georgia, Kansas, Louisiana, Nevada, Ohio, Oklahoma, South Carolina, Texas, and Virginia who didn’t receive their Christmas packages on time.
On its website, UPS said, “We experienced heavy holiday volume and are making every effort to get packages to their destination as quickly as possible.” The Associated Press said Amazon will be refunding shipping charges and offering a $20 credit toward future purchases for customers who didn’t receive their packages on time.