Recalls can sometimes take years to be fully worked through the system, but in this day and age, speed and efficiency seem to be the new modus operandi as Chevrolet (NYSE:GM) is displaying with its recent recall of nearly 400,000 pickup trucks. If you recall, the company issued an alert to owners of the new Silverados and GMC Sierras about possible fire risks due to a software glitch.
That was only last month, and already, Chevrolet says that it has repaired about 39 percent of the troubled units. Of the 377,000 or so units that were afflicted, that implies that about 147,000 have already been taken care of. GM is recalling 324,970 vehicles in the U.S., up from its initial estimate of 303,000, and another 53,000 outside the United States for a total of 377,888, Detroit News is reporting.
The recall was put into effect after eight reports of vehicle fires were reported, all in cold-weather states. As a precautionary measure, GM is encouraging owners not to let their vehicles idle until they can get around to ironing out the bugs. The reports of fires has now risen to 11; it was the 2014 model year Chevrolet Silverados and GMC Sierras equipped with the 4.3 liter or 5.3 liter engines that are posing the problems.
Apparently, however, its not a fault of the engine at all, but rather an overheating of the exhaust components that is causing the fires. The heat could then start a fire within the engine compartment.
Reportedly, when the trucks are idling, it is only supposed to be running on two cylinders. The software, however, keeps the truck idling with “most” of its cylinders active, thus resulting in the overheating issues.
“GM tries to put the customer first in everything we do. When we learned of trouble codes being set that were associated with this issue, we were able to reach out to these customers by email and overnight letter,” GM spokesperson Alan Adler said. In response to the initial reports, GM mailed letters to almost 600 owners that had at least one reported “trouble code” out of 12 possible codes that could put owners at a higher risk of a fire, and also sent emails to other customers with the same codes, the Detroit News said.
A continuous Check Engine light on the dash, accompanied by an “engine power reduced” message in the driver information center are indications that the driver should kill the power immediately.