These Are the Best Secrets That 5-Star Hotels Don’t Want You to Know
The old saying, “you get what you pay for,” really does ring true with five-star hotels. Five-star hotels offer guests superior service and sometimes, crazy amenities. But creating a five-star atmosphere for guests isn’t easy. Discover secrets 5-star hotels don’t want you to know, ahead.
Some perks aren’t marketed to the public
Five-star hotels don’t publicize all of their perks to the general public. Some perks are known only to staff and guests. Examples of these perks include free upgrades and complimentary breakfast and champagne, according to Insider.
Hint: Tip more for a truly five-star experience.
Tipping makes a difference
“The more you treat the staff well and compensate them for the services they are providing, the better they will accommodate you,” Arik Kislin, co-owner of the Gansevoort Hotel Group and owner of Turks Cay Resort & Marina, told Insider. The bigger the tip, the better the service.
Hint: Your online presence matters.
Hotel staff will stalk you online
Upon check-in at a five-star hotel, staff members already know a bit about you, according to Insider. They’ve most likely run an online search of your name to learn your likes and dislikes. They may have taken note of your food preferences or hobbies.
Hint: Your social standing matters.
Social status matters
Social status matters at five-star hotels because it’s a way staff ranks guests’ level of importance. As a VIP, “they will most likely put you on the “special attention” list,” Cameron Nezam, a business development leader, told Quora. Hotel staff “will all abide by the same guidelines for guest interaction but will treat you differently depending on “who you are.””
Hint: Guest quirks are recorded.
What you say and do are noted
“When people make weird or special requests, we always make note of them so the next time they stay with us we are fully prepared for anything they might need,” Kislin told Insider. For instance, you might have asked for a specific cocktail from the bar upon check-in during your last stay and hotel staff would’ve made a note and had the cocktail ready for your next visit.
Hint: What you do in public is recorded.
Public behavior is recorded
Not only have hotel staff members noted your food choices and pillow preferences but they’ve also been recording your movements in public places in the hotel, according to Insider. This means you were being watched in the lobby, elevators, and hallways.
Hint: You won’t know if a celebrity is staying in the same hotel.
Won’t tell you if someone famous is staying there
If you’ve ever asked the concierge if a celebrity had a room booked, the answer was probably “no.” And for good reason. Famous people don’t use their real names — if they register at all — they may be considered a non-registered guest (NRG), Bruce Claver, a 25-year veteran of the hospitality industry, told The Independent.
Hint: These people get free stays.
Certain people get free stays
Celebrities and bloggers have received free stays as part of promotions. But not every celebrity who has shown up to a five-star hotel received a free stay. Only those who align with a hotel’s brand get a free stay, Kislin told Insider.
Hint: Regulars get better treatment.
Repeat customers get better service
“5-star hotels will always put more effort and attention to detail for their loyal customers,” Kislin said. In the interest of better service, find a five-star hotel you love, and — if your budget allows — become a repeat customer.
Hint: Guests pay for privacy.
Privacy is most important
Guests’ privacy is of the utmost importance to hotel staff. If the public were to find out about a celebrity staying at a specific hotel, this would reflect poorly on the hotel because they didn’t protect the guest’s privacy well enough. Privacy is taken so seriously that it’s illegal to enter a room with a Do Not Disturb sign on the door, Nezam told Quora.
Hint: Privacy tops everything.
Privacy is so important, belongings aren’t returned
This sounds strange coming from a five-star hotel but some lost items aren’t returned to guests on purpose. Here’s an example of a teacher who stayed at the Four Seasons and accidentally left a garment bag behind. “The bag sat in lost and found for months and was eventually destroyed because we could not know his reasons for staying in the hotel or being in the city and his privacy was entrusted to us,” Claver told Quora.
Hint: Staff members can lose their jobs over gossip.
Staff sign non-disclosure agreements
Hotel employees are required to sign non-disclosure agreements before starting work agreeing they won’t disclose any information about anyone even after they no longer work at the hotel, according to Claver.
Hint: Staff members know everything.
Staff will vent to each other
Just because staff members may have agreed not to disclose anything, they’ll probably discuss guests amongst themselves, Nezam told Quora. They’ll likely discuss how guests have treated them and how much money guests have spent.
Hint: Book a suite at a discount.
Suite prices are negotiable
There’s nothing wrong with negotiating the price of a hotel suite. You’ll probably negotiate with the Sales department, according to Nezam. And depending on the suite’s occupancy, they may agree to the discounted rate.
Hint: Affairs don’t go unnoticed.
The hotel knows you’re having an affair
Hotel staff is aware of their guests having affairs but they look the other way. They keep track of affairs to avoid slip-ups in guest profiles, according to Quora. They likely take note of meetings to determine how to best interact with the guest.
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