Anybody who’s flown can make a long list of reasons to hate airlines: They charge ridiculous fees. Many have restrictive baggage policies and poor customer service. And all of them subject passengers to annoying delays, crazy boarding processes, and other inconveniences.
Every traveler has a story about an airline they’ll never fly again. And some carriers have emerged as the most hated airlines in the U.S. Read on to discover which airlines Americans hate the most.
Southwest didn’t earn truly terrible scores on The Points Guy’s ranking of airlines in the United States. But it didn’t do particularly well either. Customers like the airline’s low baggage fees. They also appreciate that the carrier charges reasonable change fees if they need to switch flights or go with a different plan.
But that’s about where the positives end. The Points Guy notes Southwest has “higher airfares than most people realize and no premium class seats, which hurt its cabin comfort score.”
Next: Our biggest complaint about Southwest