Step Aside, Wreck-It-Ralph, Disney Plus Subscribers Broke the Internet

Wreck-It-Ralph and Vanellope von Schweetz must’ve been messing around with Disney Plus yesterday. Within a few hours of the streaming platform’s premiere, the service crashed, leaving some subscribers frustrated with Disney. What were fans saying about Disney Plus at its premiere? How did Disney respond to the issues with their streaming service? Here’s what happened on Disney Plus’ launch date.

The Walt Disney Company’s streaming service, Disney Plus, launched on Nov. 12, 2019

The wait is finally over, Disney fans. After months of anticipation, Disney Plus premiered on Nov. 12, 2019. There, fans could stream hours of Marvel, Star Wars, Pixar, National Geographic, and Disney movies and television shows.

A few original series and movies were also available at the product’s launch date. That includes the Star Wars-based The Mandalorian and High School Musical: The Musical: The Series. Recently released movies, including Avengers: Endgame and Captain Marvel were also available for streaming at the platform’s launch.

Of course, on its launch date, subscribers raced to the streaming platform, excited to watch some of Disney’s available content. Unfortunately, the high amount of traffic caused Disney Plus to crash the morning of its premiere.

On its premiere date, the application and website for Disney Plus crashed from too many users

On the morning of Disney Plus’ premiere, for some users, the streaming service crashed almost instantly. The “connection error” notice came from too much traffic heading to the website and the Disney Plus App. Some couldn’t even reach the main page of the streaming service.

As a result, Disney released a statement to their subscribers. The statement said, “The demand for Disney Plus has exceeded our highest expectations. We are so pleased you’re excited to watch all your favorites and are working quickly to resolve any current issues. We appreciate your patience.” After waiting months to stream on Disney Plus, some subscribers took to Twitter, sharing messages with Disney.

Disney Plus+ Streaming Service Logo
Disney Plus+ Streaming Service Logo | ROBYN BECK/AFP via Getty Images)

Some Disney Plus subscribers went to social media, sharing their frustration with the streaming service

After getting “connection error” notices, subscribers took their frustration to social media. Some Disney Plus users tweeted at Disney, asking what the error notice meant and when the streaming service would be fixed.

#DisneyPlus seems to have underestimated the demand for even a Tuesday morning launch. I can’t even imagine how hard it will be to load/use during prime time tonight. I feel for the technical team that will be scrambling to keep things running over the next few days,” said one Twitter user.

“It’s really quite sad that they took years to make this service,” wrote another Twitter user. “And didn’t foresee the amount of traffic they would be getting, and therefore have already crashed. This is just extremely poor planning on their part.”

Within a few hours, the technical difficulties were resolved. Subscribers can now watch hours of content on the platform, available on Samsung Smart TVs, iPhones, iPads, and online. To learn more about Disney Plus and to subscribe, visit their website.