Here’s How You Can Still See a Movie with MoviePass Today

If MoviePass won’t let you check into any showtimes right now, it’s not just you. After a Thursday night crash, service has still not been fully restored. But if you were hoping to see a movie without paying out of pocket today, there’s still one way you can do so.

As of this writing, MoviePass is still working at theaters with e-ticketing. These are the theaters where you can actually buy your ticket and reserve your seat within the MoviePass app rather than going through the “check-in” process.

You’ll know a theater has e-ticketing because it will have a ticket icon displayed next to it on the MoviePass app. To reserve your seat, simply click on the movie and showtime, and instead of “continue” popping up on the bottom of the screen, you’ll have the option to “continue to e-ticketing.” From there, you select the seat you want, hit continue, and then hit submit to reserve it.

Once you do so, you’ll get a confirmation code, and you can then use that to pick up your tickets at the box office or at one of the theater’s kiosks. Note: you can do this process from anywhere, not just near the theater, so make sure to test this at home before heading out, as there’s a chance e-ticketing will go down within the next few hours.

E-ticketing is mainly available at theaters that aren’t a part of the big chains like AMC, i.e. theaters that were actually willing to work directly with MoviePass. When MoviePass went down last night, e-ticketing was the only part of the service not affected. Unfortunately, if you don’t have an e-ticketing theater near you, don’t expect to be able to use MoviePass today. It’s unclear when exactly MoviePass will get back to full service if it will at all.

The reason for this outage does not paint the picture of a company with much of a future ahead of it. In a recent SEC filing, MoviePass revealed that the outage occurred because they didn’t have enough money to continue paying for movie tickets. MoviePass was able to borrow $5 million in cash, the filing says.

“If the Company is unable to make required payments to its merchant and fulfillment processors, the merchant and fulfillment processors may cease processing payments for MoviePass, Inc. (‘MoviePass’), which would cause a MoviePass service interruption,” the SEC filing states. “Such a service interruption occurred on July 26, 2018.”

movie theater

Movie theater popcorn | Thinkstock

On Twitter, MoviePass told its subscribers last night that it would be “continuing to work on a fix throughout this evening and night.” However, at this time, MoviePass has not provided any substantial updates on Twitter, only replying to some individual users telling them to use e-ticketing.

Even if MoviePass is able to unexpectedly bounce back from service being shut off due to a lack of funds, it’s unclear whether subscribers will stick with them much longer. This is the second time in July that service went down on the opening day of a wildly popular new release, with the first coming on the opening day of Ant-Man and the Wasp.

On the MoviePass subreddit, users are currently operating under the assumption that MoviePass is officially dead and will not recover from this outage. The front page is currently occupied with nothing but memes about the death of MoviePass and discussion of switching to competing services like AMC A-List.

UPDATE: MoviePass has finally been restored, so you can now see movies both with your card and with e-ticketing. However, certain movies, like Mission: Impossible – Fallout, have been intentionally excluded from the service, so you won’t be able to use your MoviePass card for those.