MoviePass Is Now Downgrading Annual Subscribers to Three Movies a Month

When MoviePass changed its service so that users could only see three films a month rather than one every day, the company said that this would not apply to those who had already pre-paid for an entire year. Now, that promise has been broken.

MoviePass is now sending an email out to annual subscribers announcing that going forward, they will also be limited to three films a month. The “unlimited” plan is now officially over.

If you’re an annual subscriber, you have two options. You can continue to use MoviePass until the end of the year you paid for, but you’re now going to get to see significantly fewer films. Alternatively, you can cancel your subscription and receive a refund for the remaining months. The announcement specifies that you need to make this decision by August 31st.

This all directly contradicts information that Mitch Lowe, the CEO of MoviePass, provided earlier this month. In a letter sent to subscribers sent on August 3rd, Lowe said, “Over the coming days, MoviePass members with a monthly subscription renewing on or after August 15th will be given the option in the MoviePass app to transition to the new plan. Quarterly and annual subscribers will not be impacted until their renewal date.”

That last sentence would turn out to be completely false, as annual subscribers would start being affected just a few weeks later.

Although it’s nice that MoviePass is at least offering refunds for the remainder of the year, subscribers are understandably upset that the company is not fulfilling their end of the agreement and especially that they’re going back on their word from just a few weeks ago.

On the MoviePass subreddit, users were furious this afternoon, with one subscriber writing, “Wow this is shady as hell….even for moviepass haha.”

MoviePass

Sundance 2018 | Daniel Boczarski/Getty Images for MoviePass

What’s even more frustrating about all of this is that for those who decide to continue onto the new three-movies-a-month plan, the plan starts retroactively from your last “billing date,” i.e. the day you signed up. So let’s say you signed up for an annual plan on January 5th. You don’t actually have a monthly billing date, but from now on, the 5th is being treated as that for you.

Now let’s say you’ve been using your MoviePass indiscriminately as an annual subscriber and have seen six films with it since August 5th. MoviePass is now counting you as having reached your three-movie limit for this “billing” cycle, so you won’t be able to see any more movies until September 5th. Naturally, this is incredibly annoying for subscribers who might have seen fewer films this month if they had any idea they were going to run up against a limit like this.

As usual, those who cancel will not be allowed to make another account for nine months, although considering how quickly MoviePass is bringing about a sea of angry customers who want nothing more to do with them, that shouldn’t be an issue for most people.