Will a MoviePass Account Stay Active After Cancellation? What You Need to Know About Canceling the Service

It was fun while it lasted, but it looks like MoviePass’ time may be coming to an end. Days after the entire service crashed because the company temporarily ran out of money, MoviePass remains barely functional and appears to be on its last legs.

So with the end apparently being near, should you cancel your account? Should you ride it out until MoviePass declares bankruptcy? If you cancel, can you still use your card until the end of the billing period? Let’s take a look at everything you need to know about the process of canceling MoviePass.

Will my card still work after I cancel the service?

Yes, it will. According to MoviePass’ website, your card will remain active until the end of your current billing period.

In case you don’t know, you can see when your next billing date is by going to account, account details, and then hitting plan & billing. Your next billing date will be listed on the bottom of the screen.

So if you’re pretty sure you don’t want to stick with MoviePass beyond this month, you can cancel now and still use the service as much as you’re able to afterward.

How do I cancel my subscription?

To cancel, go into the app and then hit select account, plan & billing, and then hit “cancel” next to information about your current plan.

Once you’re in there, you’ll be asked to type in a quick explanation for why you’re canceling (at this point, it shouldn’t be hard to come up with one), after which you can scroll down and hit “cancel subscription.”

Some users have had issues trying to cancel this way, so if it doesn’t work for you, you can contact MoviePass’ customer service at 1-877-646-2892. Their hours are 11:00 a.m. to 8:00 p.m. EST.

Can I sign back up after canceling my account?

What if you cancel MoviePass today, but the service actually ends up bouncing back from its current issues and you decide you want to sign back up? Can you just reactive your account?

Well, you can, but you won’t be able to do so for nine months after you cancel. So if you’re going to end your subscription, you have to be really sure you’re done with MoviePass for the foreseeable future. Someone who canceled today would not be able to reactive their account until April 2019.

Granted, it seems pretty unlikely at this point that MoviePass will be around in one month let alone nine, but you never know.

MoviePass mugs at Sundance 2018

MoviePass mugs at Sundance 2018 | Daniel Boczarski/Getty Images for MoviePass

So should I cancel or not?

So at this point, should you cancel MoviePass or wait to see how things play out? There are a variety of factors at play here, one of which is when your next billing date is. If you’re about to be charged $9.99, you do run the risk of having that $9.99 go to waste, as nobody really knows if or when MoviePass’ service is going to return to full stability.

If you have an e-ticketing theater near you, though, that does change things, as those theaters have remained working this whole time, and so you’ll probably at least be able to get one more movie out of one of those theaters and not have your next $9.99 bill go to waste. You’ll know if your theater is an e-ticketing one if it has a ticket icon next to it in the MoviePass theater list.

On the other hand, if your next billing date isn’t for a few weeks, you might as well just stick around a bit longer and see how things play out over the next few weeks, seeing whether MoviePass is able to recover or if this is the state of things going forward. After all, there’s no real benefit to canceling now rather than at the end of the month, and there’s always the slim chance that MoviePass makes a surprising recovery and changes up the surge pricing system; if that happens and you canceled, you’d be locked out for nine months.

Stay tuned for more information about the future of MoviePass.