Uber Driver Secrets: 7 Things to Know Before Working for Uber

2. Uber’s rating systems have a surprisingly big effect on drivers

The rating screen for Uber drivers seen in Uber's app

Uber’s rating system has a bigger effect on its drivers than you probably think. | Brendan Smialowski/AFP/Getty Images

The rating system you’ve likely noticed as a passenger will become more significant when you become an Uber driver. The system is there to encourage good behavior on the part of passengers and drivers, and both parties can rate one another on a five-star scale at the end of the ride. As one driver told PBS, ratings are much more important to an Uber driver than a passenger might think, and can actually affect whether you can continue to work as an Uber driver. (Just as there are some behaviors that can get passengers kicked off Uber.)

PBS reports that though “a four-star review in any normal situation would seem great,” that’s not the case when it comes to the ratings your passengers leave for you as an Uber driver. “Unfortunately, a four-star review on Uber’s system is a vote to have the driver fired. Basically, you’re expected to get a 4.6 average, and if you go below that, you’ll get a warning before they quickly deactivate you.”

Uber also believes in the aphorism that the customer is always right. “Uber is very rider-focused just because they’re trying to grow the company,” a driver tells PBS. “Sometimes we have to give the rider the benefit of the doubt, and they won’t come to us, the drivers, for our side of the story, for instance.”

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