You’ve probably figured out the best way to find TV shows and movies to watch on Netflix, or to stay up-to-date on all of the new content that’s making its way to the platform. But no matter how easily you navigate Netflix’s interface on your smart TV, its app on your tablet, or its many categories on your laptop, it can be difficult to figure out how to make some basic changes to your Netflix account. If you’re struggling with finding the information you need, here’s how to update, change, or cancel your Netflix account.
How to update your Netflix account
If you need to update the email address or password you use to sign in to your Netflix account, you should sign in to Netflix’s website using your current login, and navigate to the “Your Account” page. If you’ve forgotten your password, you can send yourself an Email with instructions on how to reset your password, a Text Message with a verification code, or even get a voice call with a verification code to change the password. If you don’t remember the email address or phone number that’s associated with your account, you can look up your account with your name and the number of the debit card or credit card on file.
Once you’re logged in to Netflix and looking at the “Your Account” page, you can change your email address or your password in the “Membership & Billing” section. You’ll just need to input your current password to confirm the change. When you change your password, you can check a box to require all of the devices that are signed in to your account to sign in again with the new password. From the same section of the “Your Account” page, you can also add or update a phone number.
How to update the payment info for your Netflix account
Another task you’ll probably need to complete at some point, particularly if you’ve had your Netflix account for a few years already, is to update your payment information. From the “Your Account” page that you learned how to log in to on the previous page, you can click “Update payment info” to add a new card to your account. The new billing data will be applied to your next billing cycle. You can also pay your monthly bill with PayPal, or use the page to redeem a gift code or a special offer.
Additionally, you can click “Billing details” on the Your Account page to review what plan you’re signed up for, and when your next billing date is. You can also check on how long Netflix will guarantee your current rate, which will show you the date after which Netflix can start charging you more, if the rate has increased since you joined. You can also review up to a year’s worth of billing history.
How to change your Netflix plan
You can change your Netflix plan anytime, and if you want to review the service you’re subscribed to or check out the other options that are available, you can click “Change Plan” on the “Your Account” page. Netflix currently offers three different streaming plans: the $7.99 “1 Screen” plan, which enables you to watch Netflix content on one screen at a time in standard definition; the $7.99 “2 Screens” plan, which enables you to watch on two screens at a time in HD; and the $11.99 “4 Screens”plan, which enables you to watch on four screens at a time, with both HD and Ultra HD available.
How to add or change DVD service
Plenty of people still use Netflix’s DVD service, and if you’re one of them, or want to be, you can make changes to your plan directly from Netflix’s “Your Account” page. From the “Plan Details” section, you can change your DVD plan, or add a new service with a variety of options: the $4.99 “Starter” package, which gives you one DVD at a time and two discs per month; the $7.99 “Standard” package, which gives you one DVD at a time and unlimited discs per month; or the $11.99 “Premier” package, which gives you two DVDs at a time and unlimited discs per month. You can also choose standard-definition DVDs or high-definition Blu-Rays when available.
With a DVD plan, you’ll be billed on the same calendar day as your sign-up date. DVD plans and streaming plans are separate from one another and are billed separately. That also goes for the cancellation process (which we’ll cover on the next page): if you cancel your streaming plan, you can still use your DVD plan, or vice versa. If you want to cancel both, you’ll need to do so separately.
How to cancel your Netflix account
If you need to cancel your Netflix account, you can just click the “Cancel membership” link on the “Your Account” page. If you cancel your account before the end of your billing period, you can continue to use the service until your account automatically closes at the end of the billing period. Netflix will save your Watch Instantly activity for 10 months after you close your account, so that if you decide to reopen your account, your recommendations, ratings, and even your DVD queue will be there if you come back within those 10 months.
How to manage a Netflix account created through iTunes
As Netflix’s help page explains, iTunes billing is available for Netflix accounts created through the Netflix app on your Apple TV, iPhone, iPad, or iPod touch running iOS 7.0 or later. That also means that if you’re using iTunes billing, you’re going to need to use iTunes to update your payment information or change your Netflix plan. If you want to change your account from iTunes billing to regular Netflix billing, you’ll need to cancel iTunes billing and then restart your membership from the “Your Account” page on Netflix’s website.