Are These the Worst Banks in America?
Banks are in the business of nickel and diming. They are banks, after all. But when it comes to customer service and security, it’s crucial to feel like your bank has your back. Recently, LendEDU accessed customer complaint records from the Consumer Financial Protection Bureau and compiled the data to determine which banks received the most customer complaints per billions of dollars in deposits.
So, without further ado, from bad to worst, these are the top 15 worst banks in America, based on the number of customer complaints.
15. JPMorgan Chase & Co.
- Complaints per billion in deposits: 5.38
- Total complaints: 7,747
The laundry list of complaints from JPMorgan Chase & Co. customers is astounding. One complaint noted numerous credit cards being opened in the customer’s name without authorization. And when the customer inquired with Chase, no answers were given, and the cards were suddenly closed. Another customer had his checking account closed suddenly without any explanation. The list goes on and on.
Next: Since when did it become so difficult to give a bank your money?
14. M&T Bank Corp.
- Complaints per billion in deposits: 5.50
- Total complaints: 514
Typically, banks look forward to receiving monthly mortgage payments. However, M&T customers have made continuous complaints in regards to the struggle associated with paying their mortgage or other loans each month. One customer also cited major issues with paying off a title loan.
Next: A skyrocketing APR that’ll make your stomach turn
13. CIT Group Inc.
- Complaints per billion in deposits: 5.58
- Total complaints: 165
Many complaints surrounding the service provided and received by CIT Group Inc. are similar. Individuals consistently ran into issues paying loans, including one customer who couldn’t manage to receive a title after a loan payoff. However, some customers encountered the same issue of their APR skyrocketing from around 8% to 21% overnight.
Next: Car payment fail
12. Huntington Bancshares Incorporated
- Complaints per billion in deposits: 5.62
- Total complaints: 441
Of the many complaints against Huntington, the standouts come in the shape of car payment fails. One customer claims the bank lost three different car payments, for which she had proof of payment. Unfortunately, another customer had a similar experience, and the bank didn’t seem to take any action in regards to these customer complaints.
Next: Frustrating fees
11. F.N.B. Corporation (First National Bank of Pennsylvania)
- Complaints per billion in deposits: 5.68
- Total complaints: 124
Most of us can agree on fees being downright frustrating, but in some circumstances, the fees are understandable. One Pennsylvania customer of FNB Bank, however, had a different experience. This customer’s account was purchased, along with many others, from another bank. The once fee-free account suddenly turned into a fee-based checking account, where the bank “subsequently drafted service fees until the account was empty.” Ouch.
Next: Poor service is just the tip of the iceberg.
10. Bank of America Corporation
- Complaints per billion in deposits: 6.28
- Total complaints: 8,069
From issues making loan payments, closing on a mortgage, or even problems with customers disputing fraudulent credit card payments, Bank of America’s complaint list just seems to be neverending. Furthermore, many customer complaints are related to downright terrible service.
Next: Maybe this bank doesn’t hold the key to success.
- Complaints per billion in deposits: 6.48
- Total complaints: 670
A lot of bad customer experiences have come out of KeyCorp, and the overall theme of the complaints seems to hinge on very poor customer service. One customer recalls a bad KeyCorp experience, “Key bank made an unauthorized change to my checking account. They turned on the overdraft feature without my knowledge or authorization.” The feature ended up costing the customer $600.
Next: 2 million unauthorized accounts takes the cake
8. Wells Fargo & Company
- Complaints per billion in deposits: 6.48
- Total complaints: 8,465
Amongst the numerous complaints regarding poor customer service, let us not forget that Wells Fargo took the liberty of opening nearly two million unauthorized accounts between 2011 and 2015. Now if that doesn’t scream creepy, I don’t know what does.
Next: Internal breaches of security feel very unsettling.
7. Comerica Incorporated
- Complaints per billion in deposits: 6.57
- Total complaints: 380
Keeping money safe and secure is the top priority in choosing a bank. When one customer and his mother both had thousands of dollars taken out of their accounts by a person using a stolen and expired license, Comerica’s fraud department let the cat out of the bag. Come to find out, the teller engaged in an internal breach of security, knowing better than to ever provide a withdrawal for someone with an expired license.
Next: Is U.S. Bank resting on its 50-year tenure?
6. U.S. Bancorp
- Complaints per billion in deposits: 6.82
- Total complaints: 2,338
Widely known as U.S. Bank, this company has been around for nearly 50 years. And with customers who have been tried and true for decades, poor customer service seems to be the resounding complaint. However, one customer claimed U.S. Bank blatantly lied about the offering of a no interest balance transfer. Come to find out, the bank was charging her interest within the first two months after the transfer. When she called to complain, a U.S. Bank representative informed her it had changed its policy.
Next: The Wall Street Journal reports
5. Citigroup Inc.
- Complaints per billion in deposits: 6.85
- Total complaints: 6,600
According to the Wall Street Journal, “A Citi spokesman said the bank saw an increase in complaints due to two issues: promotional offers for which some bank customers weren’t eligible and the automatic reissuance of credit cards tied to a portfolio conversion, which it says is a standard industry practice. The volume of complaints about both issues has abated significantly, he said.”
Next: Get it together, Fifth Third.
4. Fifth Third Bancorp
- Complaints per billion in deposits: 6.88
- Total complaints: 698
Receiving credit cards for which you never applied and attempting to collect debts that aren’t owed is a tell-tale sign of a bank that doesn’t have it all together. And from the complaints against Fifth Third Bancorp, that seems to be the exact issue at hand.
Next: Citizens went ahead and added insult to injury.
3. Citizens Financial Group Inc.
- Complaints per billion in deposits: 6.91
- Total complaints: 782
Similar to the complaints of many other financial establishments, Citizens Financial Group Inc. seems to have the same issues surrounding customer service as every other bank on this list. Customers seem to have major issues with incorrect information popping up on credit reports and bank statements. And to add insult to injury, it appears the bulk of these complaining customers just get pushed through the shuffle of outsourced customer service call centers.
Next: SunTrust may not be so trustworthy after all.
2. SunTrust Banks Inc.
- Complaints per billion in deposits: 7.12
- Total complaints: 1,159
The complaints seem endless with SunTrust. From redeemed reward gift cards that never arrived to identity theft issues, SunTrust doesn’t seem to pay much concern to customer issues. And when the Wall Street Journal reached out to a SunTrust spokesperson, the company declined to comment on the incessant complaints.
Next: Trickery won’t get you very far.
1. TCF Financial Corporation (TCF National Bank)
- Complaints per billion in deposits: 13.59
- Total complaints: 246
Topping the charts as the bank with the most complaints per billions deposited, TCF National Bank is likely not pleased to be at the top of this list. According to CFPB, TCF has been manipulating customers into very costly overdraft services. The trickery has landed TCF into a direct lawsuit with CFPB.