Here’s Why Everyone Loves Costco’s Customer Service So Much

2. Today’s managers were yesterday’s cashiers

Costco

They understand how things work in the store. | Spencer Platt/Getty Images

The men and women managing your local Costco warehouse most likely started out ringing up your jars of pasta sauce, vitamins, and Kirkland jeans. Brian Woolf of the Retail Strategy Center estimates that 76% of Costco warehouse managers started out as hourly employees, meaning they have been on the frontlines and understand the importance of keeping customers happy.

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