Here’s How GM Will Keep its Customers Satisfied

General Motors (NYSE:GM) said Thursday it would exchange the 120-volt charging cords in its Chevrolet Volt electric cars to offer better durability and reliability in its vehicles.

The replacement affects all 2011 model plug-in electric hybrid Volts and some 2012 models, GM spokesman Randal Fox said.

“It’s just an effort to offer a more consistent charging experience,” said Fox. “It’s not a safety recall. It’s more a customer-satisfaction program.”

The cord design has been changed to enhance durability and reliability, like increasing the cord’s cable size, Fox said.

Owners will be notified of the replacement in the next few weeks, and when they bring in their cars for the battery enhancement, they will also receive new cords.

To contact the reporter on this story: Patricia Lee at staff.writers@wallstcheatsheet.com

To contact the editor responsible for this story: Damien Hoffman at editors@wallstcheatsheet.com

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