Apple Slammed With Another Lawsuit From a Disgruntled Customer
In the middle of battling legal accusations that Siri does less than advertised, Apple (NASDAQ:AAPL) has been slammed with another class-action suit that alleges the company’s iCloud service is not as simple and reliable as it’s said to be.
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The lawsuit, filed in the U.S. District Court for the Northern District of California, accuses Apple of participating in “unfair, unlawful, deceptive, and misleading practices” by promoting the simplicity and reliability of its iCloud service, according to AppleInsider. The complaint alleges the transition from the paid MobileMe service to iCloud was discomforting, with some customers experiencing “devastating consequences.”
The lawsuit also mentions iCloud downtime because of which users were not able to access e-mail and other services on time.
“Throughout the migration, Apple failed to adequately ensure that features MobileMe users were paying for would be accessible, including access to their e-mail accounts for which customers pay additional fees,” the filing reads. “As a result, numerous MobileMe users suffered damage from the inability to access their individual accounts.”
The suit adds that some users were forced to hire outside technical assistance on their own costs to help with the migration.
“Unfortunately for many users it doesn’t ‘just work’ and has resulted in a series of headaches due to lack of syncing ability, lack of email functionality and other complications and losses and corruption of data,” the complaint reads.
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