Safety concerns are preventing users from getting excited about Amazon Key
Amazon has just announced a new in-home delivery service called Amazon Key, and Twitter users are skeptical to say the least.
With Amazon Key, users will be able to allow couriers to unlock their front door so that packages can be delivered inside their home. First you’ll need a special Amazon Cloud Cam, a camera that connects to Wi-Fi and points at the door. Then you need a smart lock for the door, which the camera connects to. When the courier arrives, your account grants them access and the camera begins recording as the courier unlocks the smart lock with an app, drops off the package, and leaves.
But the idea of allowing a stranger into your home while you’re not there is not something that was immediately embraced by users on Twitter, who imagined delivery drivers stealing things after they’ve been granted access.
*Calls Customer Service*
Hi. I used the Amazon Key service and now my Xbox is missing. Also, they let my cat out. I’d like to cancel.
— Kevin Plantz (@KevinPlantz) October 25, 2017
OH BOY! AMAZON KEY WILL ALLOW AMAZON DELIVERY PEOPLE TO UNLOCK MY DOOR WHEN DELIVERING PACKAGES?! pic.twitter.com/6tDj3akOLw
— 『 Daitomodachi』 (@daitomodachi6) October 25, 2017
BREAKING: Amazon package theives rush to apply for jobs in Amazon delivery https://t.co/U0IKnGvkSV
— Roy Wood Jr- Ex Jedi (@roywoodjr) October 25, 2017
Amazon Key is a new service that lets mogs come to your house and rob you
— wikipedia brown (@eveewing) October 25, 2017
Others immediately began to imagine the first case of someone being murdered after a killer got into their house using this service.
A string of murders have been linked to Amazon Key.https://t.co/hNMibEOqbA
— Mike Drucker (@MikeDrucker) October 25, 2017
The door is open, literally, for Amazon Contract Killer. https://t.co/yE8YpEvXN7
— Scott Tobias (@scott_tobias) October 25, 2017
Amazon Key is a new service that allows strangers to enter your home, hide in your closet, and kill you in your sleep. Free with Prime!
— Michael Hicks (@MikeH5856) October 25, 2017
Amazon Peace is an innovative new offering that will allow an Amazon worker to enter your home and smother you with an Amazon pillow
— Lich Piana (@alexqarbuckle) October 25, 2017
I'm excited to watch the 2030 Netflix docudrama about the Amazon Key murders
— Larissa Barrett (@larlibarrett) October 25, 2017
Some were just worried about the possibility of the couriers accidentally letting out their pets.
Amazon Key is a new service that lets Amazon release your pets into the yard. https://t.co/EJ6dMMdWk3
— Seanan McGuire (@seananmcguire) October 25, 2017
— ProfoundBull$hit (@profounddaily) October 25, 2017
In addition to there being concerns of robbery, there were also safety concerns for the couriers, who Twitter users worried could be harmed after suddenly entering a stranger’s house.
Yes, Amazon Key sounds like a terrible idea because I wouldn't let people in my house, but I also wouldn't want to be the delivery person.
— Linda Holmes (@nprmonkeysee) October 25, 2017
All you Black Amazon delivery drivers, don't let Amazon Key get you caught up. Leave the packages on the porch https://t.co/nCX9cAGPC8
— Tariq Nasheed (@tariqnasheed) October 25, 2017
The possibility of the cloud camera and smart lock being hacked was also a fear.
It's a good thing no criminal, law enforcement entity or intelligence service could ever possibly hack this.https://t.co/sr5TEuxHbT
— Spencer Ackerman (@attackerman) October 25, 2017
The idea also just faced general mockery on Twitter, with everyone finding the service’s pitch to be fairly ridiculous.
Just learned about Amazon Key and this was the first thing I thought about pic.twitter.com/ki8h8Q1jtk
— Shikki Mizuki (@SonicDahMario) October 25, 2017
Wow, looks like the Amazon Key beta testing is going great. pic.twitter.com/bQVs0HRyvq
— Matt Singer (@mattsinger) October 25, 2017
The Amazon Cloud Cam seems to mainly be there for safety reasons. The idea is for there to be a video recording of the courier entering the home in case anything out of the ordinary happens. In addition to this recording being saved, you’ll also get a notification on your phone when the delivery driver arrives, and at this point you can tune into a live feed of your door to actually watch them deliver the package in real time. You’ll also get a specific delivery window the day of so that theoretically no one at home will be surprised by the Amazon courier suddenly entering their home. The couriers are also instructed to ring the doorbell or knock first, so they’ll never just enter with no warning.
Theoretically, the app can also be used for things outside of having packages delivered. For example, you can grant a friend or a loved one access to your home this way, not having to actually give them a physical key. You can also grant access to those who need to enter the house to provide services, like a cleaning crew. The app will let you give someone permanent access to the house, but you can also grant someone access for one time only.
Amazon will be selling the camera and the smart lock together in a package for $250 beginning this November.