The PlayStation 4 was greeted with excellent sales numbers upon its Friday release at midnight, selling 1 million in North America alone in just the first day — according to a Sony (NYSE:SNE) press release. But even with high sales, the release has been far from flawless, with many gamers complaining of issues with the newest platform, specifically the “blinking blue light of death,” as it’s come to be called.
This blue light — harbinger of doom to the gaming clan — appears when users try to start up the console, and has been the subject of much customer complaint. “Just brought home my brand new PS4 and when [I] turn it on all it does is blink blue. I am overly upset that I spent most of my day waiting in line in the cold. Not a happy customer to say the least,” said one individual, reports CNN.
Sony points to the PlayStation 4′s power supply, hard drive, TV connection, or other hardware as a possible culprits in the error, and has sent out a troubleshooting aid for those dealing with start-up issues. Sony has not ignored the issues, instead admitting that, “A handful of people have reported issues,” but saying initially that only 0.4 percent of the consoles were likely afflicted.
Later, in a statement provided to IGN, a Sony representative said that, “There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .4 percent of shipped units to date, which is within our expectations for a new product introduction.” The difference between 0.4 percent affected and .4 percent affected is the difference between 400 PlayStation 4s and 4,000 PlayStation 4s.
In the same statement, Sony noted that problems with the PS4 are “within our expectations for a new product introduction,” and said that, “The vast majority of PS4 feedback has been overwhelmingly positive.” According to CNN, reviews have been largely positive, making it more likely that the Play Station 4 will be able to stand up to competitors like Microsoft (NASDAQ:MSFT) and Nintendo (OTC:NTDOY). Microsoft’s Xbox One is the most salient threat to Sony. The Microsoft console is slated for release on Friday, whereas Nintendo made its move earlier releasing the Nintendo Wii U last year.
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