Why Is Google’s HP Chromebook 11 Disappearing From Shelves?

BEST BUY

Google (NASDAQ:GOOG) and Hewlett-Packard Co. (NYSE:HPQ) are stopping sales of their HP Chromebook 11, as consumers have complained that the chargers included with the device have been overheating.

The Verge first reported the issue on Wednesday morning, when sources from Best Buy (NYSE:BBY) said that they’d been ordered to pull their stock of the device from shelves and the Chromebook 11 disappeared from Best Buy’s website. The Chromebook 11 has also been taken down from Amazon (NASDAQ:AMZN), with the company saying it isn’t available “because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it’s described here.” In addition, the device is no longer available on the online stores of either Google or HP, the Verge reports.

HP later confirmed to the Verge that it and Google were halting the sales due to overheating chargers. “Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to over-heating during use. We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can,” an HP spokesperson said. HP added that current owners of the Chromebook 11 should stop using the charger that came with the device and switch to a third party one.

In September, Google unveiled a new line of Chromebooks, which are cheap PCs made running on Google’s operating system. The devices don’t have much storage and are designed mostly as a way to surf the Web. Chromebooks cost as little as $199 and companies including HP, Acer, Asus (ASUUY.PK), and Toshiba (TOSBF.PK) have made models of the devices.

Google said in September that the Intel (NASDAQ:INTC) chip included in the new models gives the devices all-day battery life, and that Chromebooks how make up between 20 and 25 percent of the under-$300 laptop market. In fact, while the rest of the PC market is shrinking, Chromebooks are the fastest-growing segment of the PC industry based on price. Hopefully, Google and HP can solve the issue and keep the Chromebook’s reputation intact before holiday shopping reaches full swing.

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