Will Apple Pay For This Mistake?
It may not be as big as the maps debacle, but another software problem is threatening Apple’s (NASDAQ:AAPL) reliability reputation. And the biggest hit for the company may come from the enterprise sector, where Apple has been trying hard to make inroads over the past few quarters.
According to reports, an error in Apple’s latest iPhone operating system update is causing traffic overload issues for businesses. Microsoft (NASDAQ:MSFT) has advised customers to block iOS 6.1 from their corporate networks because the software update is causing Microsoft’s Exchange email software to overload with traffic.
According to The Wall Street Journal, several frustrated chief information officers have asked employees to delay updating the operating system on their iPhones and iPads.
Covanta Energy CIO Stuart Kippelman told The Journal that the firm had limited bandwidth for iPhone and iPad users accessing Exchange from 6.1. Kippelman said it was “unacceptable” that Apple had taken more than two weeks to address the issue. “I think it puts a spotlight on how careful IT needs to be, even when everyone’s expectations are the speed of adoption should be as fast as devices are created,” he said.
Apple confirmed it was dealing with the issue…
“Apple has identified a fix and will make it available in an upcoming software update,” the company said on its support website. “In the meantime, you can avoid this bug by not responding to an exception to a recurring event on your iOS device.”
The iPhone maker also confirmed another flaw in iOS 6.1 that lets users bypass the password lock screen to access contacts, photos, voicemails, and other information, and added that it was working on a patch for it. “Apple takes user security very seriously” Apple spokeswoman Trudy Muller told AllThingsD. “We are aware of this issue, and will deliver a fix in a future software update.”
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